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Privacy Policy

Who Are We?


We are NECIT Services Limited (‘we’, ‘our’, ‘us’) and operate under the name NECIT Services. 

We are a British Department for Business & Trade appointed Recognised Third-Party Organisation (RTPO) and a UKAS accredited inspection body No. 23388 under ISO 17020 & ISO 17024. Company Number: 07098494.

We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.


Getting in touch


For any questions, please contact us however you prefer:


  • Email info@nectiservices.com
  • Call 0191 8155111
  • Write to us at NECIT Service, Unit 5A Belmont Industrial Estate, Durham, DH1 1TN

When you submit information or use our services


We collect:


  • Personal details like your name, date and place of birth
  • Contact details like your home address (and previous addresses), email and phone number
  • Information about your identity, such as a copy of your ID document
  • Details you give us which we pass to our partners when you let us know you're interested in their services
  • Information you give us through in-app chat, emails and in-app forms
  • Answers you give to surveys about NECIT and our services

We may sometimes ask for additional information about transactions to protect you and to help detect and prevent fraud and other suspicious activities.


When you use our website or social media


We collect:


  • Your social media handle
  • Your interactions with our website or social media channel
  • Direct messages you send to our social media pages

When you get in touch


If you contact us, we collect the following information so we can help:


  • The phone number you're calling from and information you give us during the call 
  • The email address you use and the contents of your email and any attachments
  • Public details from your social media profile (like Facebook, Instagram or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us
  • Details about why you are contacting us.
  • Details of any support needs or communication preferences you disclose to us
  • Details of the device that you are contacting us from.


Your rights 


You have a right to:


  • Access the personal data we hold about you, or to get a copy of it
  • Ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else
  • Ask us to correct inaccurate data
  • Ask us to delete your data, though for legal reasons we might not always be able to do it
  • Object to us using your data for direct marketing and where your data is processed based on 'legitimate interests', or for research and statistical reasons
  • Withdraw any consent you've given us at any time, but this does not make prior processing based on consent invalid
  • Restrict processing of your data
  • Complain to the Information Commissioner’s Office. We ask that you first contact us to give us an opportunity to address any concerns
  • Ask us to review an automated decision.


To do any of these things, please get in touch using the details above.


Cookies


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.


Information you supply to us


We will use this information:


  • To provide you with information and/or services that you request from us such as enquiry follow up or marketing and sales communications


Information we automatically collect about you


  • To administer our site including troubleshooting and statistical purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • Security and debugging as part of our efforts to keep our site safe and secure

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.


Where we store your data


Any information you provide to us will either be emailed directly to us or may be stored on a secure server provided by 1&1 Ionos and according their privacy policy that can be found here: https://www.ionos.co.uk/terms-gtc/privacy-policy/.


We do not rent, sell or share personal information about you with other people or non-affiliated companies.


We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.


Third-party links


Our site may, from time to time, contain links to and from the third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Changes to this policy


We'll update the privacy notice on this page and if they're significant changes, we'll let you know by email.